FAM Tour Policies and Procedures (updated Summer 2024)
FAM Tour Policies and Procedures
(Updated Summer 2024)
(A PDF with these policies and procedures has been posted to the Members Documents: FAM Tour Policies and Procedures (Updated Summer 2024) | GANYC)
GANYC FAM tours are one of the most popular reasons why people ask to join our organization. They have become extremely well known in the NYC guiding world and are often filled to capacity. Fam tours are offered to our full and provisional members.
All procedures listed below are completed utilizing the WildApricot app, a membership management software application, linked to the GANYC website.
WildApricot benefits both members and the education committee. Members have complete control to register for FAM tours and to cancel their registrations if needed. The education committee benefits because it frees up its members to dedicate more time to plan and administer a wide variety of FAM tours throughout the year.
The following policies and procedures are applicable to all member-only events, including, but not limited to: FAM walking tours, site visits, venue FAMS, Professional Development Programs (PDP’s) and pre-meeting tours.
FAM Tour Sign-up Procedures
GANYC does its best to send out FAM event “Announcements” one month or more in advance. After a member reads event details and notes and knows they would be available to attend, they should scroll up and click on the green highlighted “Register” button.
You will be taken to a screen to log in.
The event will reappear and once again, Click “Register” button. Your email address will automatically be filled in, click “Next.”
Your first name, last name and email address will automatically be filled in. If you wish for your name not to be shown on the public registration list, click the check mark to remove it, and you will appear on list as “Anonymous”. Click “Next”.
Click “Confirm” to finalize your registration. You will receive a Registration Confirmation email almost immediately, which will provide the starting location for the tour. Update emails will be sent to registrants notifying them of any changes to the tour information.
FAM Tour Waitlist
After clicking on the green highlighted “Register” button and log in (per above), if the event is “sold out” you can be added to the waitlist by clicking the gray-highlighted “join waitlist” button.
Your email address will automatically be filled in, click “Next.”
Your first name, last name and email address will automatically be filled in. Click “Next.”
Click the gray-highlighted “join waitlist” button. You will receive a Waitlist Confirmation email.
If a spot opens up and you are next on the waitlist, you will automatically be placed on the registration list and receive a Registration Confirmation email.
Members moved up from the waitlist less than 48 hours before FAM will not be charged a no-show fee if they cannot attend.
Note: If you are on the waitlist, but have not been notified of registration, you cannot show up to the tour. You will not be admitted.
FAM Tour Cancellation/No-Show Policies
GANYC offers a grace period of up to 48 hours prior to the tour’s starting time to cancel your registration and not be charged a no-show fee. For example: if the tour is scheduled for July 3rd at 2pm, you MUST cancel your registration prior to 2pm on July 1st.
Note: Wild Apricot will not allow you to cancel your registration less than 48 hours prior to the tour start time, and a late-cancellation/no-show fee invoice will automatically be generated and emailed to you.
Invoice payments are due upon receipt. The email a member will receive will have a link that will bring them directly to a page in WildApricot. Member must be logged in order to pay online. Any credit/debit card will work. Once payment is made, WildApricot will automatically email a payment receipt.
For special cases (medical or family emergencies) requests must be sent to the GANYC Education Committee (education@ganyc.org). The committee reserves the right to request documentation, and has final say on these requests. If request is approved, invoice will be voided.
Fee Charges
(a) All late cancellations and no-shows are subject to a $25 fee. Fee is $50 for tours with a waitlist exceeding 5 members.
(b) Members who no-show for 3 Member Only Events in a fiscal year will be prohibited from attending any such future events for a period of 12 months.
Cancellation of FAM Tour Registrations
Access the website by typing https://ganyc.wildapricot.org/, and log in. In the upper right, click on your name to go to your profile. There, select “My event registrations”.
Click on the specific event you are canceling. On the next screen click on "Already registered".
On the following page, click on the button that says, "Cancel registration."
You will be asked if you are sure you want to cancel your registration, click on the yellow highlighted “Cancel registration” button to complete the process. You will receive a Cancellation Confirmation email. You must follow these steps to successfully cancel your event registration.
If you encounter technical issues, contact the GANYC IT Committee (IT@ganyc.org). The IT Committee is not in charge of the registrations or waitlists. Please contact them only for technical difficulties.